For a long time, I was a trustworthy vendor on Cardmarket, one of Europe’s most popular platforms for trading cards. I managed an ideal reputation — around 400 good critiques, zero disputes, and regular, Specialist company. But one unjustified dispute, managed by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, modified every little thing. on this page, I will share my own experience, describe the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.

A clean up report created more than a long time

A verified Seller With 100% optimistic opinions

prior to the incident, I had been particularly the type of seller every single Market values. I detailed trading Silvia Parravano cards properly, explained situations transparently, and transported instantly. I under no circumstances received an individual complaint — only praise.

the necessity of rely on on Cardmarket

status is all the things for sellers on Cardmarket. a single miscalculation — even one that isn’t your fault — can harm a long time of effort. That’s what tends to make my Tale so alarming for Other people running to the System.

The Dispute That Shattered My Standing

Buyer Ordered the incorrect Card, Then Blamed Me

The trouble started off each time a customer ordered a card outlined precisely by title, set, and issue. Upon getting it, they falsely claimed I had despatched the “Incorrect Variation” — Inspite of clear listing evidence exhibiting I hadn’t.

evidence dismissed by guidance

I submitted screenshots in the listing, card Edition, and affliction to verify my accuracy. But Cardmarket guidance, especially Silvia Parravano, dismissed the specifics. rather than examining the listing or requesting clarification, she quickly sided with the customer.

Silvia Parravano’s Mishandling in the Dispute

No truthful Investigation

Silvia’s determination was unilateral. She didn’t admit my evidence or request any counterevidence from the customer. She simply blocked my account. No Listening to. No 2nd viewpoint. No enchantment.

No Warning, No Communication

What designed this worse was the suddenness in the action. I had been locked from my account right away. My appeals — asking for an evaluation or escalation — ended up met with automated responses or silence. Silvia Parravano exercised entire authority without accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the identical sample

In comply with-ups, my circumstance was also seen by Christian Tobehn, A different member of Cardmarket's support workforce. however, rather than reviewing the details objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections and a permanent ban.

A sample of vendor Disregard

Are truthful Sellers Being Silenced?

just after this encounter, I started looking into online boards and Local community threads. I immediately uncovered I wasn’t by yourself. Dozens of extensive-time sellers noted equivalent activities — a lot of involving Silvia Parravano.

a standard theme? customers often earn, even when Erroneous — and sellers are left voiceless.

How This Hurts your entire Market

when platforms should shield purchasers, ignoring proof from honest sellers brings about a damaged ecosystem. When have faith in is just one-sided, negative actors make the most, being aware of they’ll be shielded by biased assistance brokers.

the situation: No Oversight, No attractiveness

Lack of Transparency in Cardmarket’s procedure

quite possibly the most alarming challenge is definitely the absence of an appeals course of action. at the time team like Silvia or Christian make a decision, it’s closing. There’s no second review, no accountability, and no way to restore entry to your account — no matter how strong your proof is.

hazard of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a false declare — or get rid of my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.

money and psychological implications

company Loss Overnight

I invested decades in making my seller profile. all of that effort and hard work was worn out promptly, along with likely long term cash flow. My vendor dashboard, buy record, and faithful consumer foundation — all gone.

psychological Toll on a trustworthy vendor

This wasn’t just a company hit. it had been demoralizing. for being taken care of like a fraud immediately after years of integrity was emotionally devastating. I adopted each individual rule, and still acquired punished.

What Cardmarket will have to Do to Regain Trust

System Reforms Are Urgently required

If Cardmarket would like to retain top quality sellers and stop potential abuse, it ought to:

• ✅ Introduce a transparent charm course of action for blocked accounts

• ✅ demand disputes for being reviewed by not less than two impartial assist agents

• ✅ educate workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ secure sellers who post distinct, factual evidence

• ✅ set up accountability metrics for employees conclusions

with no these alterations, truthful sellers will continue to get collateral hurt inside of a procedure that blindly favors buyers.

Final ideas: Be Wary, Stay Documented

should you be at this time offering on Cardmarket, don’t suppose your ideal document will shield you. You're often a person buyer criticism — even a Wrong 1 — faraway from remaining silenced.

guard oneself by:

• having screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account data frequently

• planning for disputes — Even though you do nothing wrong

summary: 

My encounter with Silvia Parravano and Christian Tobehn really should serve as a serious warning to any person employing Cardmarket. I believed from the System. I played by The foundations. And I even now got removed with no result in.

If Cardmarket continues to ignore vendor legal rights, extra dependable distributors will wander absent. And when that happens, the platform received’t just lose sellers — it’ll lose its trustworthiness.

Has a thing related happened to you personally? Share your expertise and support elevate consciousness. Sellers deserve much better.